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A Cloud Service Management System Approach for Innovative Clusters

In document CLOUD COMPUTING CONCERNS AND SOLUTIONS (pagini 81-84)

Part I Sciencific achievements

5.4 A Cloud Service Management System Approach for Innovative Clusters

demand, we propose in [R 167] a Cloud Service Management System (CSMS) that provides IT services for the innovative clusters companies that can be customized for both enterprises with the associated clusters. In this sense, CSMS will be built within a private cloud with multiple clusters.

We are focused to deliver broad range of cloud services as the ones described by

David Linthicum in [R 122] due to their spread across industry. These are: Storage-as- a-service, Database-as-a-service, Information-as-a-service, Process-as-a-service, Application-as-a-service, Platform-as-a-service, Integration-as-a-service, Security-as- a-service, Management / Governance-as-a-service, Testing-as-a-service, Infrastructure-as-a-service. These services can be rent by customers depending on their needs and used as computing utilities. The advantage is the decrease of the initial investment and that billing changes accordingly with the computing requirements for an individual or an organization changes, without incurring any additional cost. Within such a system, actors begin to depend one on another and to take advantage of the local knowledge base, if this interdependence causes a continuous flow of product and process innovations, diffusion of knowledge and collective learning processes at local or regional level, public-private partnerships being the synergistic factors that lead to these innovative clusters [R 167].

From the security perspective of the proposed Cloud Service Management System, that besides the stages of a Service Level agreement (SLA) content [R 122] [R 130], our services provided within each cluster of the CSMS must enhance availability, confidentiality, data integrity, control and audit.

Figure 58 The CSMS [R 167]

Figure 59 The Infrastructure [R 167]

Each cluster is designed to have a different profile (e.g. IT, tourism, health services, green energy etc.) which will integrate all the companies mapped with it, with the objective of keeping the profile of each company (Figure 58). The idea is that the existing companies, should migrate their services into the related cluster for integration within the CSMS. Thus, the CSMS will bring together all the involved services provided by the enterprise applications (Online shopping, billing and payment processing, Interactive product catalogue, Content management, Customer relationship management, Manufacturing and other business processes integration, IT services management, Enterprise resource management, Human resource management, Business intelligence management, Business collaboration and security, Form automation).

Moreover, to make the cloud computing approach to work as an efficient Cloud Service Management for the innovative clusters, and to deliver the business agility and IT flexibility promised by Web Services, it is required the creation of a Service Oriented Environment (SOE) [R 158]. Our approach is to deliver value to customers through the services provided using the SOE without implying any additional cost and risk from the customer perspective [R 167].

The CSMS services need to deliver to customers: simplicity, flexibility, reusability and independence from technology. Services may be published, discovered and used in a technology-neutral, web-based service protocols. Thus, through a common interface,

separate business services are created and managed within each cluster to achieve the objectives of each company that has its own assets, employees, suppliers, partners (and information about them) or existing IT infrastructure [R 122] [R 55].


The huge increase in IT interoperability that SOA can bring not only at enterprise level but also at the level of the innovative cluster is based on the use of smaller modular services that have also interface descriptions and contracts that ensure business agility.

These services are identified, defined and described in the context of cluster business activities and are performed by the IT computing infrastructure and managed at CSMS level. For each service, it is clearly established what it does, and is stipulated in a contract [R 167].

The development of efficient and flexible solutions is ensured using SOA techniques such as service composition, discovery, message-based communication, and model- based implementation [R 158]. SOA represents not only the architecture of services, but also the policies, practices and frameworks, by which we ensure the appropriate services provided and consumed for the entire innovative cluster, in order to ensure the best business result [R 122]. The software services used by innovative cloud business operations are supported by a Cloud infrastructure that, along with IT services, improves the flow of information across companies and between companies in the innovative cluster, and all of them end the outside. The access to these services frequently involves a human-computer interface, often implemented as a web interface using portals, (Figure 59) [R 167].

Thus, our proposed CSMS approach considers and meet different quality of services (QoS) parameters of each individual enterprise and service which will be included in specific Service Level Agreements (SLAs), after the negotiation between the cloud service provider and the customers (companies). Realizing that technological progress is the heart of regional development and decision-makers could support the development of technology clusters towards transforming them into regional innovative clusters, the application of our proposal aims to overcome existing bottlenecks in terms of business strategies and regional development policies in a region of Romania (in particular the North-West) [R 167], in order to stimulate and optimize the organization and management of innovative clusters from value chain perspective and guide their planning activities towards a differentiation strategy in which cluster members cooperate with high value added niches (smart diversified specialization) and, consequently, to create regional growth and development.
To achieve the ideal agile business collaborating environments the IT infrastructure needed to access the functionality of the service should be configured by the user without the need to become expert in the field. A well-suited solution could be the Cloud Computing Open Architecture (CCOA), proposed in [R 204] [R 167].

Therefore, our CSMS solution for the management of services of the innovative cluster is developed based on the Cloud Computing Open Architecture, which we should customize to ensure the services needed to migrate the companies’ services into the related cluster for integration within the CSMS.


Thus, at the second level of the CCOA model [R 204], we propose to develop the innovative clusters using an HPC infrastructure. Level 3, structured as SOA, will be used to define the profiles and the services for each company included in each cluster.

Level 4 will be specific to each cluster, namely profile. Level 5 provides the granular services, while level 6 will have custom profile services for each cluster (Figure 60) [R 167].

In this context, the classic concept of a network of companies, which designates a form

of cooperation between legally independent companies geographically dispersed but with common interests in economic terms has evolved to the concept of collaborative networks of innovative technological systems which refers to coordinated cooperation (in terms of the configuration network) between different organizations pursuing a common goal: the development of a region; the concept of cluster technology has evolved in the innovative cluster, facilitated by the information technology facility to transform into a cumulative process and ”institutional density” cooperation and technological knowledge flow, leading to the accumulation of ”strong local base of knowledge” and the creation of a system like the “innovative milieu” [R 114] [R 63] [R 84] [R 64].

Within such a system, SMEs will depend on one another and take advantage of the local knowledge base and causes a continuous flow of product and process innovations, diffusion of knowledge and collective learning processes at local or regional level; public-private partnerships being the synergistic factors that lead to

“innovative milieux”, toward learning regions [R 143], creative regions, knowledge based regions etc. [R 13] [R 3].

Figure 60 The CSMC model [R 167].

Therefore, the proposed CSMC model aims to represent an important support for the development of existing clusters and to find solutions for the functionality and sustainability of new clusters in the North-West region for valuing high regional clustering potential. In this respect, can be identified a broad range of cloud services that can be rent by firms from same industry, aligning cluster members on value chain.

Also, several services can be adapted to the cluster specificity, like: project planning, marketing planning, strategy, business plan, KPI’s system etc. Within such a system, actors begin to depend one on another and to take advantage of the local knowledge base, if this interdependence causes a continuous flow of product and process innovations, diffusion of knowledge and collective learning processes at local or regional level, public-private partnerships being the synergistic factors that lead to innovative clusters.

PART II. PROFESSIONAL AND ACADEMIC ACHIEVEMENTS. EVOLUTION AND CAREER

In document CLOUD COMPUTING CONCERNS AND SOLUTIONS (pagini 81-84)